Terms & Conditions

At AT Fine Jewelry, we take our customers’ privacy and security very seriously. Our highly secure checkout system ensures that all your personal and payment information is kept safe and secure. Furthermore, we only use the most trusted payment gateways to process your payments.

 We guarantee that all of our products are delivered in perfect condition. In the case of any defects or damages, we shall have no liability to you unless you notify us of the problem within 14 working days upon receipt of the item. 

We won’t be held liable for any items you have broken yourself. These items cannot be returned or exchange in any way.

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We are committed to making sure you receive your order in perfect condition, so please ensure that all addresses and shipping details are correct. We won’t be liable for any loss if your order has already been completed and shipped.

We offer a 14 day money back guarantee. Just simply send us a message on our Facebook page or via Contact Us and we will try our best to respond within 24-48 hours.

We offer a hassle-free return and exchange policy so you can shop with confidence. You can cancel your order anytime as long as you haven’t received an email confirming dispatch. Once we dispatched your order, you can return it to us. Please see our Return and Exchange policy for more information.

We understand the importance of timely delivery, so we provide fast and secure shipping. All of our on-hand items are shipped using Royal Mail Special Delivery Guaranteed by 1pm, and you can easily track your order with the provided tracking information.

Items for return or exchange must always be unworn and still be in their original packaging.

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Earrings are not eligible for return or exchange due to hygiene issues.

We will not be responsible of the return postage but the postage of the replacement will be free of charge.

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14 Days Return Policy upon receipt of the Item.